As a new member of Mercy Health Alliance,
you’ve taken a great first step toward a lifetime of good health.

There are a few key things you should know:

  • You should have received your new medical ID cards before January 1st. If you have not received your medical ID card by January 1, you can print a temporary card by going to the Blue Cross Blue Shield of Illinois Website, at, logging in, and going to the My Coverage tab.
  • On the Services tab (located at the top of this site) you’ll find all kinds of helpful information on the ways we can help you get healthy and stay that way. From primary and urgent care to highly technical specialties, we’re here for you.
  • If you have questions, or if you’d like assistance in finding a physician or making an appointment, please call our Contact Center at 844-885-4400. Our well-trained, friendly staff members are available Monday – Saturday from 7 a.m. to 9 p.m. and Sunday from 8 a.m. to 5 p.m. Think of them as your personal health care assistants.
  • Mercy On Call line is available 24/7 and lets you talk with trained Mercy nurses who will answer your medical questions and point you in the right direction for care. Mercy On Call staff can be reached at the same number as our call center: 844-885-4400

Good health starts with your relationship with a primary care physician.

He or she can advise you on healthy lifestyle choices, help you stay on top of any chronic conditions, and detect medical issues before they become serious. By designating a primary care physician, you’ll have a health care navigator that will ensure you are receiving the right care at the right time and providing that connection to our entire team of specialists and caregivers.

For those times when more specialized care is needed, your primary care physician can recommend the services of a highly skilled specialist. Browse our directory of specialty physicians here.

Do you or a family member need to find a primary care physician?
  • Please call our Contact Center at 844-885-4400 and they can help you select a physician that best fits your needs
  • or
  • Please click here and fill out the information on the screen.

We are grateful that you’ve chosen Mercy Health Alliance as your partner in good health, and we look forward to getting to know you better.


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